Gambling Dispute Resolution
- Gambling Dispute Resolution Meaning
- Ibas Gambling Dispute Resolution
- Gambling Commission Dispute Resolution
- Gambling Dispute Resolution Definition
Tell us your complaints and disputes and we will provide a satisfactory resolution. Follow this process to receive the assistance you need. Please keep in mind that regulations require that all gaming disputes follow a specific order when seeking resolution. That order is as follows: Any casino staff member The supervisor in the area in which the dispute arose.
| Adjudicator | |
| Industry | Gambling Dispute Resolution |
|---|---|
| Founded | 1998 |
| Headquarters | United Kingdom |
Key people | Andrew Fraser, Chairman; Richard Hayler, Managing Director |
| Website | ibas-uk.com |
The Independent Betting Adjudication Service (IBAS), founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.[1] The organisation, which was originally part of the Sporting Life's Green Seal service, was formerly known as the Independent Betting Arbitration Service.[2] The Service dropped Arbitration from its name in 2007, opting instead to use Adjudication to better reflect its role after the enactment of the 2005 Gambling Act.[3]
IBAS deals with several sectors in the realm of gambling. The sectors include:
- Betting Intermediaries
- Bingo Clubs
- Greyhound Stadia Pool Betting
- Online Gambling (UK and Offshore)
- Totalisator Betting
Dispute involvement[edit]
Since its inception, IBAS has been handling the majority of gambling disputes in the UK.[4] In 2000, the first year that IBAS was fully operational, approximately 800 disputes went to panel, a number which remained relatively constant the following year in 2001. In 2002, the number of cases to panel rose to 1126 due to the abolishment of the UK's gambling tax.[5] Again, IBAS saw another increase in cases to panel, this time as a result of the 2005 Gambling Act. In 2007, nearly 1700 disputes were handled by the IBAS panel, 372 of which were of the internet variety. IBAS claims to have awarded customers over £365,000 from dispute resolutions in 2007.[6] There are also instances when IBAS rules in favour of the establishment, rather than the customer.[7][8]
IBAS will become involved in a dispute only after the gambling establishment and the customer(s) have made attempts to resolve the issue amongst themselves. If a deadlock remains, the dispute will be reviewed by IBAS if the following conditions are met:
- a resolution has not been reached to satisfaction of either party involved
- both parties agree to the terms and conditions of involving IBAS as a third party adjudicator
If the dispute merits involvement, IBAS will accept written statements describing the conflict from both parties involved. IBAS verifies the establishment has upheld their own rules and regulations for gambling. If no rule that covers the dispute exists, IBAS will set forth its own rule based on what would be acceptable by industry standards. Both parties are bound by IBAS's ruling.
Gambling commission[edit]
One objective of the UK Gambling Commission is to ensure that all gamblers are treated fairly in accordance with the rules and regulations established for gambling industry. This includes disputes between customers and gambling operators. By law, any sector in the realm of gambling under the jurisdiction of the Gambling Commission must use an independent, third party to resolve disputes.[9] Because IBAS is recognised as the third party adjudicator for nearly all bookmakers in the UK, the Gambling Commission works closely with IBAS to reduce the number of disputes between customers and gambling operators.[10]
Case studies[edit]
From time to time, IBAS publishes a case study on one of their past rulings. These case studies provide gamblers with examples of previous disputes to help prevent future problems between gamblers and operators. The studies focus on aspects of gambling that are often confusing or misinterpreted. Case studies are available for several betting options offered to UK gamblers.
One football study published stated that all football bets are based on 90 minutes, unless otherwise specified by the use of the words outright, win trophy or another suitable phrase that leaves no doubt as to the preferred settlement criteria. Bettors need to specify which option they desire prior to placing the intended wager, otherwise, the bet is assumed to be based on 90 minutes of play.[11]
See also[edit]
Notes[edit]
- ^Explain…Disputed Goals, guardian.co.uk, 23 January 2000, accessed 1 May 2009.
- ^IBAS marks 10 years as it looks for future funding, betting-business.com, 1 November 2008, accessed 1 May 2009.
- ^IBAS Adjusts to Changes in the Betting Industry, racingpost.com, 9 June 2007, accessed 1 May 2009.
- ^Big shape-up in betting laws, guardian.co.uk, 27 March 2002, accessed 1 May 2009.
- ^Concerns at huge rise in bet disputes, guardian.co.uk, 6 August 2002, accessed 1 May 2009.
- ^IBAS 2007 Annual Report
- ^England Fan Bookie Won't Pay Me £9000, dailyrecord.co.uk, 12 January 2008, accessed 1 May 2009.
- ^Saints fan loses out on £700 bet – after backing Cobblers!, northamptonchron.co.uk, 30 May 2008, accessed 1 May 2009.
- ^IBAS Aims to Branch Out, racingpost.com, 7 June 2007, accessed 1 May 2009.
- ^IBAS still 'the only game in town' – now with added adjudication, racingpost.com, 31 August 2007, accessed 1 May 2009.
- ^Adjudication Case Studies – Football
External links[edit]
Take the dispute as far as you can with the GAMBLING BUSINESS
The first advice we give to all customers of gambling businesses is to ensure that you have made every reasonable effort to try to resolve the situation with the company you’ve been dealing with.
We realise that sometimes having to deal with different individuals, departments or tiers within the same organisation can be frustrating and tiring, but the point of Alternative Dispute Resolution (ADR) is that services such as IBAS exist to adjudicate when all else fails.
We have arrangements with a growing number of businesses that we will not look at a dispute until you, as the customer, have been advised in writing that you should contact us or you have been issued with a reference code or number to indicate that the company agrees it can do no more to resolve the dispute. Some operators will refuse to deal with IBAS on a dispute until they consider that their efforts to resolve the dispute have been exhausted.
REGISTER WITH IBAS
In order to complete a Claim Form to begin the dispute process, you will first need to register an account with IBAS. Please note that the contact details you supply to us will be used only by us to communicate with you. Unless we are legally required to share these details, e.g. by the police or the Gambling Commission, they will never be sold, shared or otherwise passed on to any third party.
Your account will be based on your email address and a password of your choice. We will then send you an email which explains what you need to do to verify your account. Again, we only ask you to do this to ensure that we have a correct email address so that any future communication about the progress and outcome of your claim reaches you safely.
LOGIN TO YOUR ACCOUNT AND COMPLETE A CLAIM FORM
Once you have registered with IBAS and verified your email address, you should select 'MAKE A CLAIM' from the 'CONSUMERS' menu above. Enter your registered email address and password and you will see the Claim Form.
Set out the details of your dispute clearly and concisely
The IBAS Case Management team and Adjudication Panel are also experienced and knowledgeable on gambling issues, so you do not need to go into great detail about how particular bets or games ought to work.
When you complete an online or written adjudication form, we ask you to explain:
- What you did, when and how you did it
- What you expected the outcome to be
- Why you expected that outcome
- What the actual outcome was
- Why you were told that was the case
- Briefly, what your interaction with the company has been since
The online adjudication form will allow you to attach any evidence such as photographs or screenshots.
Gambling Dispute Resolution Meaning
Please remember to provide details such as your account number or account username or receipt/ticket number, if applicable.
Ibas Gambling Dispute Resolution
Please do not produce reams of correspondence between you and the operator. If your case relies on something that has been written in an e-mail or live chat, please just enclose a copy of that one e-mail or live chat. If we need to request further examples of correspondence we can do so at a later stage.
Gambling Commission Dispute Resolution
Please respond promptly to any further requests for information or evidence
Gambling Dispute Resolution Definition
In many cases, the dispute process is slowed down because the customer has not realised that a follow up letter or e-mail has been sent requesting further information. Please do keep a look out for possible follow up communications.